We’re here to help you quickly and easily find the answers you need. If you have any questions or need assistance, check out our Contact page or email us at info@yvonne-eclat.com.
1. How long does delivery take?
Answer:
• Processing time: 1 to 2 business days
• Shipping time: 4 to 6 business days in France and the United Kingdom
• Estimated total delivery time: 5 to 8 business days
See our Shipping Policy for more details.
2. Do you offer free shipping?
Answer: Yes — Yvonne Éclat offers free shipping on all orders within France and the United Kingdom. See our Shipping Policy.
3. Do you ship internationally?
Answer: Currently, we only ship to mainland France and the United Kingdom.
4. Can I cancel my order after placing it?
Answer: Yes — you can cancel your order within 24 hours. Please contact us as soon as possible so we can assist you.
5. How can I track my order?
Answer: Once your order has been shipped, you’ll receive an email with a tracking link. You can also visit our Order Tracking page.
6. What is your return policy?
Answer: You have 30 days to return your item. Products must be unused and in their original packaging. Please see our Return Policy for more details.
7. What if I receive a faulty or incorrect item?
Answer: We will replace it at no extra cost. Contact us within 30 days. See our Return Policy.
8. How do I exchange an item?
Answer: Contact us and we’ll guide you through the process, in line with our Return Policy.
9. When will I receive my refund?
Answer: Once your return is approved, refunds are issued within 14 business days to your original payment method.
10. Do you offer a warranty on your products?
Answer: Yes — all our products come with a 30-day warranty. More information can be found in our Return Policy.
11. Can I place a wholesale or business order?
Answer: Absolutely — email us at info@yvonne-eclat.com or use our contact form.
12. How can I contact you?
Answer:
• Email: info@yvonne-eclat.com
• Contact form: Click here
Yvonne Éclat
Address: Databankweg 20, 3821 AL, Amersfoort, Utrecht, Netherlands
Email: info@yvonne-eclat.com
Phone: +31 970 10267457
Contact Form: Click here
Customer Service Hours: Monday – Friday, 09:00 – 17:00 CET
We typically respond within 1–2 business days.
Thank you for choosing Yvonne Éclat!
